JW Marriott Surabaya | Hotel in Surabaya

| 9.2 (470 Reviews) |  1 Bathroom
Surabaya Hotel | JW Marriott Surabaya

Hotel in Surabaya

Along with 4 restaurants, this smoke-free hotel has an outdoor pool and a health club. Free WiFi in public areas is provided, as well as free self parking, a free shopping center shuttle, and a free manager's reception. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Housekeeping is available on request.
JW Marriott Surabaya offers 407 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 48-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.


An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

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Jalan Embong Malang 85-89, Surabaya, 60261, Indonesia

Amenities

Air ConditionerAir Conditioner
ParkingParking
PoolPool
TVTV
Wheelchair AccessibleWheelchair Accessible
Balcony/TerraceBalcony/Terrace
AccessibilityAccessibility
Transportation/ShuttleTransportation/Shuttle
Security/SafetySecurity/Safety
Business ServicesBusiness Services
Sports/ActivitiesSports/Activities
Bedding/LinensBedding/Linens
Wellness FacilitiesWellness Facilities
SpaSpa
RestaurantRestaurant
BarBar
ToiletriesToiletries
Guest ServicesGuest Services
EntertainmentEntertainment
BreakfastBreakfast
Barbecue/Outdoor CookingBarbecue/Outdoor Cooking
Child FriendlyChild Friendly
Hot TubHot Tub
InternetInternet
KitchenKitchen
LaundryLaundry

Facility Overview

BathroomsBathrooms
  • Designer toiletriesDesigner toiletries
  • Hair dryerHair dryer
  • Toothbrush and toothpasteToothbrush and toothpaste
  • TowelsTowels
  • Separate bathtub and showerSeparate bathtub and shower
  • BathrobesBathrobes
  • Rainfall showerheadRainfall showerhead
  • BidetBidet
BedroomBedroom
  • Blackout drapes/curtainsBlackout drapes/curtains
  • Pillow-top mattressPillow-top mattress
  • Air conditioningAir conditioning
  • Free cribs/infant bedsFree cribs/infant beds
  • Bed sheetsBed sheets
  • Premium beddingPremium bedding
  • Rollaway/extra beds (surcharge)Rollaway/extra beds (surcharge)
  • Down comforterDown comforter
  • Laptop-friendly workspaceLaptop-friendly workspace
  • RecyclingRecycling
  • Restaurant dining guideRestaurant dining guide
  • Turndown serviceTurndown service
  • Water-efficient showers onlyWater-efficient showers only
  • Iron/ironing boardIron/ironing board
  • Window screensWindow screens
  • SafeSafe
  • Connecting rooms availableConnecting rooms available
  • SlippersSlippers
  • PhonePhone
  • LED light bulbsLED light bulbs
  • In-room massageIn-room massage
  • Energy-saving switchesEnergy-saving switches
  • Free newspapersFree newspapers
  • SoundproofingSoundproofing
BreakfastBreakfast
  • 24-hour room service24-hour room service
  • Full breakfast available for a fee daily 6 AM–10:30 AM: IDR 469480 for adults and IDR 234740 for childrenFull breakfast available for a fee daily 6 AM–10:30 AM: IDR 469480 for adults and IDR 234740 for children
  • 1 bar1 bar
  • 4 restaurants and 1 coffee shop/cafe4 restaurants and 1 coffee shop/cafe
  • Coffee/tea in common area(s)Coffee/tea in common area(s)
  • Free daily receptionFree daily reception
  • MinibarMinibar
  • Coffee/tea makerCoffee/tea maker
  • Electric kettleElectric kettle
  • Free bottled waterFree bottled water
ParkingParking
  • Free shopping center shuttleFree shopping center shuttle
  • Valet parking on site (IDR 100000 per stay)Valet parking on site (IDR 100000 per stay)
  • 24-hour train station pick-up shuttle (surcharge)24-hour train station pick-up shuttle (surcharge)
  • Wheelchair-accessible parking availableWheelchair-accessible parking available
  • 24-hour pick-up airport shuttle (surcharge)24-hour pick-up airport shuttle (surcharge)
  • Free self parking on siteFree self parking on site
  • Airport shuttle on requestAirport shuttle on request
AccessibilityAccessibility
  • Wheelchair-accessible fitness centerWheelchair-accessible fitness center
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerheadHeight-adjustable showerhead
  • Grab bar in bathtubGrab bar in bathtub
  • Accessible airport shuttleAccessible airport shuttle
  • Grab bar near toiletGrab bar near toilet
  • Assistive listening devices in meeting roomsAssistive listening devices in meeting rooms
  • Wheelchair-accessible registration deskWheelchair-accessible registration desk
  • Lever door handlesLever door handles
  • Transfer showerTransfer shower
  • Roll-in showerRoll-in shower
  • Wheelchair-accessible parkingWheelchair-accessible parking
  • ElevatorElevator
  • Wheelchair-accessible path of travelWheelchair-accessible path of travel
  • Wheelchair-accessible poolWheelchair-accessible pool
  • Wheelchair-accessible business centerWheelchair-accessible business center
  • Low-height view port in doorLow-height view port in door
  • Wheelchair-accessible restaurantWheelchair-accessible restaurant
  • Visual fire alarmVisual fire alarm
  • Low-height electrical outlets in bathroomLow-height electrical outlets in bathroom
ActivitiesActivities
  • Outlet shoppingOutlet shopping
  • Theme parksTheme parks
  • ZooZoo
  • Hot tubHot tub
  • Children's poolChildren's pool
  • Outdoor poolOutdoor pool
  • 24-hour fitness center24-hour fitness center
  • Art galleryArt gallery
  • Shopping mallShopping mall
  • Steam roomSteam room
  • Evening entertainmentEvening entertainment
  • SaunaSauna
EntertainmentEntertainment
  • 48-inch LCD TV48-inch LCD TV
  • Cable channelsCable channels
  • Premium channelsPremium channels
GeneralGeneral
  • 24-hour business center24-hour business center
  • Conference center (132482 square feet of space)Conference center (132482 square feet of space)
  • Computer stationComputer station
  • Meeting rooms - 14Meeting rooms - 14
  • Banquet hallBanquet hall
  • ElevatorElevator
  • Gift shop/newsstandGift shop/newsstand
  • ATM/banking servicesATM/banking services
  • Front-desk safeFront-desk safe
  • Free newspapers in lobbyFree newspapers in lobby
  • BallroomBallroom
  • MalayMalay
  • Chinese (Mandarin)Chinese (Mandarin)
  • IndonesianIndonesian
  • EnglishEnglish
  • No plastic coffee stirrersNo plastic coffee stirrers
  • Comprehensive recycling policyComprehensive recycling policy
  • Couples diningCouples dining
  • Romance packages availableRomance packages available
  • Vegan dining optionsVegan dining options
  • Biodegradable coffee stirrersBiodegradable coffee stirrers
  • Smoke-free propertySmoke-free property
  • At least 80% lighting from LEDsAt least 80% lighting from LEDs
  • Rooftop gardenRooftop garden
  • Vegetarian dining optionsVegetarian dining options
  • Comprehensive food waste policyComprehensive food waste policy
Guest ServicesGuest Services
  • Laundry facilitiesLaundry facilities
  • Children's poolChildren's pool
  • Free cribs/infant bedsFree cribs/infant beds
  • Outdoor poolOutdoor pool
  • Pool gatePool gate
  • Free children's clubFree children's club
  • Soundproofed roomsSoundproofed rooms
  • Snack bar/deliSnack bar/deli
  • Children's toysChildren's toys
  • Rollaway/extra beds (surcharge)Rollaway/extra beds (surcharge)
  • Laundry facilitiesLaundry facilities
  • Dry cleaning serviceDry cleaning service
  • Porter/bellhopPorter/bellhop
  • Wedding servicesWedding services
  • Tour/ticket assistanceTour/ticket assistance
  • Change of bedsheets (on request)Change of bedsheets (on request)
  • Multilingual staffMultilingual staff
  • Daily housekeepingDaily housekeeping
  • Luggage storageLuggage storage
  • Concierge servicesConcierge services
  • Turndown serviceTurndown service
  • 24-hour front desk24-hour front desk
InternetInternet
  • Available in all rooms: Free WiFiAvailable in all rooms: Free WiFi
  • Available in some public areas: Free WiFiAvailable in some public areas: Free WiFi
OutdoorsOutdoors
  • BBQ grill(s)BBQ grill(s)
  • Picnic areaPicnic area
  • TerraceTerrace
  • GardenGarden
  • Vegetable gardenVegetable garden
  • Pool umbrellasPool umbrellas

Policies

Check-in
Check-in
An early check-in fee will be charged check-in start time: 2:00 pm; check-in end time: midnight early check-in subject to availability express check-in available minimum check-in age: 17
Check-out
Check-out
A late check-out fee will be charged check-out before noon express check-out available late check-out subject to availability
Child Policy
Child Policy
Children are welcome. kids stay free! one child 18 years old or younger stays free when using existing bedding. rollaway/extra beds are available for idr 605000.0 per night. free cribs (infant beds)!
Payment Policy
Payment Policy
Fee for full breakfast: approximately idr 469480 for adults and idr 234740 for children airport shuttle fee: idr 600000 per person valet parking fee: idr 100000 per stay early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: idr 605000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pet Policy
No pets or service animals allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number 55110, 9120104332057 safety features at this property include a fire extinguisher, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)

Reviews

Novy Therese
Jul 16, 2026 02:59:44 PM
Review Score:   10
Summary: Friendly and helpfull staff. Nice and clean rooms. We will highly recommend this hotel.
See All Reviews

Room Arrangement

Room InfoFacilities
Junior Suite, 1 King Bed
Room Size: 516 square feet m2
1 King Bed
Junior Suite, 1 King Bed

General

Private bathroom, Doorbell/telephone notification, Square feet - 516, Desk, Number of bedrooms - 1, Square meters - 48, Ping - 14.50, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Number of bathrooms - 1
Executive Suite, 1 Bedroom, Smoking
Room Size: 861 square feet m2
1 King Bed
Executive Suite, 1 Bedroom, Smoking

General

Executive level room, Doorbell/telephone notification, Number of bedrooms - 1, Ping - 24, Square feet - 861, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Private bathroom, Paper towels, Square meters - 80, Desk, Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Premium Room, 2 Double Beds
Room Size: 452 square feet m2
2 Double Beds
Premium Room, 2 Double Beds

General

Executive level room, Doorbell/telephone notification, Number of bedrooms - 1, Ping - 13, Extra bed count 1, Square feet - 452, Separate dining area, Number of bathrooms - 1, Square meters - 42, Private bathroom, Desk, Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2
Executive Room, 2 Double Beds
Room Size: 452 square feet m2
2 Double Beds
Executive Room, 2 Double Beds

General

Square meters - 42, Private bathroom, Desk, Number of bedrooms - 1, Ping - 13, Extra bed count 1, Square feet - 452, Bed count minimum 2, City view, Number of bathrooms - 1, Bed count maximum 2
Room, 2 Double Beds
Room Size: 452 square feet m2
2 Double Beds
Room, 2 Double Beds

General

Square meters - 42, Private bathroom, Desk, Number of bedrooms - 1, Ping - 13, Extra bed count 1, Square feet - 452, Bed count minimum 2, City view, Number of bathrooms - 1, Bed count maximum 2
Executive Suite, 1 Bedroom
Room Size: 925 square feet m2
1 King Bed
Executive Suite, 1 Bedroom

General

Executive level room, Doorbell/telephone notification, Square feet - 925, Number of bedrooms - 1, Separate bedroom, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Square meters - 86, Private bathroom, Ping - 26, Desk, Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Executive Suite, 3 Bedrooms
Room Size: 2217 square feet m2
3 Double Beds
Executive Suite, 3 Bedrooms

General

Executive level room, Number of bedrooms - 1, Dishwasher, Microwave, Ping - 62, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Cookware, dishware, and utensils, Private bathroom, Paper towels, Square meters - 206, Desk, Square feet - 2217, Separate sitting area, Bed count maximum 3, City view, Bed count minimum 3
Executive Room, 1 King Bed
Room Size: 452 square feet m2
1 King Bed
Executive Room, 1 King Bed

General

Square meters - 42, Private bathroom, Doorbell/telephone notification, Desk, Number of bedrooms - 1, Ping - 13, Bed count minimum 1, Extra bed count 1, Square feet - 452, Bed count maximum 1, City view, Number of bathrooms - 1
Executive Suite, 2 Bedrooms
Room Size: 1367 square feet m2
2 Double Beds
Executive Suite, 2 Bedrooms

General

Executive level room, Number of bedrooms - 1, Dishwasher, Microwave, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Cookware, dishware, and utensils, Private bathroom, Ping - 38, Paper towels, Square feet - 1367, Desk, Square meters - 127, Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2
Premium Room, 1 King Bed
Room Size: 452 square feet m2
1 King Bed
Premium Room, 1 King Bed

General

Square meters - 42, Private bathroom, Number of bedrooms - 1, Ping - 13, Bed count minimum 1, Extra bed count 1, Square feet - 452, Bed count maximum 1, City view, Number of bathrooms - 1
Presidential Suite, 2 Bedrooms
Room Size: 4198 square feet m2
2 Double Beds
Presidential Suite, 2 Bedrooms

General

Ping - 118, Executive level room, Number of bedrooms - 1, Square feet - 4198, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Private bathroom, Desk, Square meters - 390, Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2
Junior Suite, 1 King Bed
Room Size: 516 square feet m2
1 King Bed
Junior Suite, 1 King Bed

General

Private bathroom, Doorbell/telephone notification, Ping - 15, Square feet - 516, Desk, Number of bedrooms - 1, Square meters - 48, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Number of bathrooms - 1
Executive Suite, 2 Bedrooms
Room Size: 3671 square feet m2
2 Double Beds
Executive Suite, 2 Bedrooms

General

Executive level room, Ping - 103, Number of bedrooms - 1, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Square feet - 3671, Private bathroom, Desk, Separate sitting area, Bed count minimum 2, Square meters - 341, City view, Bed count maximum 2
Room, 1 King Bed
Room Size: 452 square feet m2
1 King Bed
Room, 1 King Bed

General

Doorbell/telephone notification, Square meters - 43.0, Number of bedrooms - 1, Ping - 13, Wheelchair accessible, Extra bed count 1, Square feet - 452, Number of bathrooms - 1, Accessible bathtub, Private bathroom, Bathroom grab bars, Desk, Bed count minimum 1, Bed count maximum 1, City view

FAQ's

Is this JW Marriott Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the JW Marriott Surabaya have a swimming pool?

Yes, this JW Marriott Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in JW Marriott Surabaya?

Best-rates for the JW Marriott Surabaya starts from $90 per night with includes Air Conditioner, Parking, Pool, TV, Wheelchair Accessible, Balcony/Terrace, Accessibility, Transportation/Shuttle, Security/Safety, Business Services, Sports/Activities, Bedding/Linens, Wellness Facilities, Spa, Restaurant, Bar, Toiletries, Guest Services, Entertainment, Breakfast, Barbecue/Outdoor Cooking, Child Friendly, Hot Tub, Internet, Kitchen, Laundry with all other facilities. RBO matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is JW Marriott Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the JW Marriott Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the JW Marriott Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the JW Marriott Surabaya?

Based on the information reported by the owner or manager, the JW Marriott Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for JW Marriott Surabaya?

Based on the information reported by the owner or manager, details for the cancellation policy for the JW Marriott Surabaya are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
US $90
Price Details
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